Rapid Review

Fayol: planning, organizing, commanding/leading, coordinating, and controlling.
Systems view: open, interdependent subsystems transform inputs into outputs and use feedback; contingency view: the suitable method depends on the situation.
Maslow: physiological $\rightarrow$ safety $\rightarrow$ social $\rightarrow$ esteem $\rightarrow$ self-actualization.
Herzberg: hygiene factors prevent dissatisfaction; motivators create positive satisfaction. McGregor: Theory X and Y are managerial assumptions.
Tuckman: forming $\rightarrow$ storming $\rightarrow$ norming $\rightarrow$ performing $\rightarrow$ adjourning.
Control: standard $\rightarrow$ measure $\rightarrow$ compare $\rightarrow$ correct; feed-forward, concurrent, and feedback controls differ by timing.
MIS levels: TPS supports operations, MIS supports tactical management, and DSS/EIS supports strategic decisions.
SWOT: strengths and weaknesses are internal; opportunities and threats are external. PESTLE scans the external macro-environment.
Porter: entry, suppliers, buyers, substitutes, and rivalry shape industry competition; generic strategies are cost leadership, differentiation, and focus.
Carroll: economic $\rightarrow$ legal $\rightarrow$ ethical $\rightarrow$ philanthropic responsibility; the triple bottom line is people, planet, and profit.
STP: segment the market, select targets, and position the offer. PLC: introduction, growth, maturity, decline.
Marketing mix: product, price, place, promotion, people, process, and physical evidence.